Focus Health policies

Focus Health FAQ's:

our standard policies:


Focus Health's Policies have been carefully established in an effort to follow American Red Cross training guidelines and to further support our instructors, as well as location partners.

Focus Health reserves the right to cancel classes if Red Cross course minimums are not met. In the event a class is cancelled, registered participants will be offered a different class at no additional charge.


No cancellations or refunds are allowed within 7 days of scheduled appointments. A $25 cancellation fee will be charged for any CPR/BLS appointments cancelled prior to 7 days of scheduled appointment. A 25% administrative fee will be charged for any Lifeguard course cancelled prior to 7 days of scheduled course. Any customer who purchases a course within 72 hours prior to the start date agrees that their purchase/sale is final.

If you must cancel please contact our main office directly (323) 454-2008 or


Need to reschedule? Please do so prior to 72 hours before your scheduled course. A $50 reschedule fee will be charged for any appointments rescheduled within 72 hours of the scheduled class. If you need to reschedule within 72 hours, please contact our main office.


If a registered participant is a 'no-show' and absent from their scheduled class, the participant will not receive a refund of any kind. The class may only be rescheduled with the $50 reschedule fee.


Please see reschedule and cancellation policies above. No refunds are permitted after a service has been rendered or after 90 days of purchase.


Please note that CPR courses do not satisfy BLS (Basic Life Support) requirements for healthcare providers. The cancellation fee and policies above will apply for any cancelled courses.


Prior to registration, please confirm the type of course you need (CPR vs BLS) and that American Red Cross (vs AHA) is accepted by your organization.


Most certifications take 2-3 business days to receive electronically via email, directly from the American Red Cross. A $15 fee will be charged if a participant requests a certificate to be issued within 48 hours of registered class.


There is no refund for any student who does not pass a course. If a student does not pass, they will not be granted any form of refund, and would need to re-enroll for a course.


Only registered class participants are allowed in the classroom during training. Children are not permitted unless they are registered in the course.


Please note that there are no refunds allowed for online-only classes. Once an online-only class has been purchased, a link to access the Red Cross class will be issued shortly after.


Focus Health reserves the right to cancel Red Cross classes as needed. In the event a class is cancelled, registered participants will be offered a different class at no additional charge.

These policies are subject to change.

Virtual Learning policies

Terms & Conditions:

1.  I knowingly and fully assume all risks associated with the course or service, including swimming and other water related activities. I hereby, for myself, my child/children, our heirs, administrators, executers and personal representatives forever waive, release and discharge any and all rights and claims for damages and losses, whether monetary or otherwise compensatory, that I or my child may have against: (i) Focus Health Co. and its Directors; and (ii) any affiliated Training Facility; and (iii) executive directors, owners, managers, employees, members, representatives and agents; and (iv) all instructors, participants, organizers, planners and volunteers;

2. The registered/undersigned participant, representative, parent and/or guardian does hereby represent that he/she, in truth, acting in such a capacity and agrees to save and Hold Harmless and indemnify each and all liability, loss, cost, or damage whatsoever which may be imposed upon said parties because of any defect in or lack of such capacity to so act, and release said parties on behalf of myself, the participant or minor.

3. I authorize Focus Health to use my contact information to communicate any schedule updates and announcements. 


Our Commitment to Privacy

Focus Health respects the privacy of every visitor to our websites. Your privacy is a priority, and we go to great lengths to protect it. This Privacy Policy describes how we collect and use information about our online visitors. We know you care about your information and we want you to be fully informed about our practices.

This Policy may be changed or updated from time to time. By visiting our website, you accept the practices described in this Policy.

The Data We Collect

Our website provides a convenient way for you to access our services and learn about important opportunities, products and events. We collect information about our online visitors both directly from our visitors and indirectly from other companies that provide data to us. We use this information to communicate with our supporters and clients and process their transactions. We do not sell it to other organizations.

When you use our website to register for a class or special event, sign up to volunteer, apply for a job, or make a donation, we may ask you for your name, address, phone number(s), and other information relevant to the transaction. We will ask for standard credit card information when you make a financial donation, pay for a class, or make a purchase.

We obtain information about our online visitors from other sources as well. For example, we engage vendors that provide contact information and other data. We use this data to help us engage with people who may be interested in participating in Focus Health activities.

We also collect non-personal information about our online visitors using “cookies”, pixels, web beacons, and other technologies that operate automatically when you visit our website. We use this information to give our website visitors a more relevant online experience and to help us make website improvements. The information helps us understand which parts of our websites are the most popular, where our online visitors are going, and how long they spend there. If you do not want us to collect information using cookies, you can disable this function in your browser. If you block cookies from us, however, you may not be able to see personalized content and our website may not function optimally.

When you give us permission, we have access to, but will not collect or store, your contact list, including phone numbers and images.

How We Secure Data

We use a variety of security measures to protect your data. We maintain physical, electronic and procedural safeguards to help prevent unauthorized access to and improper use of personally identifiable information.

We protect the security of credit card transactions using a number of measures such as encryption, access controls, network firewalls, and physical security. These measures make it extremely difficult for anyone to intercept the credit card information you send to us. When we work with other companies to process credit card transactions, those companies also use encryption and other appropriate security measures.

No website or electronic data can ever be completely secure, but we are always working to maintain up-to-date and appropriate security mechanisms.

How We Use Your Information

If you provide Focus Health with personal information when you visit our website, we may use the information in our programs and activities. We may enter your information into one of our databases so we can contact you to obtain your input, provide information about our programs and events, request donations, or provide a more personalized online experience.

Focus Health does not sell, trade, or share our donors’ personally identifiable information with any other entity, except as described below.

On occasion, Focus Health may share your information with our vendors and other partners that help us with our activities and programs. For example, we share information with vendors that help us fulfill orders, manage data, and process donations and credit card payments. These vendors are bound by strict confidentiality rules and are permitted to use the information only to support our operations. We also disclose information as required by law.

We Care About Doing it Right

Focus Health is committed to accuracy and precision in processing your information. We have procedures to check for errors, and our systems are periodically audited to make sure we process your information securely and accurately.

If you need to contact us to review your information or make corrections, please let us know.

Note to Parents About Our Privacy Policy

Focus Health has a variety of programs for children. We hope that children and parents will visit our website and use our services appropriately. Focus Health does not intentionally collect personally-identifying information from minors.